Refund Policy

Version effective date: March 24, 2026

1. Scope

This Refund Policy applies to purchases made from Meaningful Creations Inc. for GENXY digital services, including subscriptions and one-time point packages.

Checkout transactions are processed by the Merchant of Record or payment reseller shown at checkout.

2. How to Request a Refund

Send your request to: billing@genxy.app

Please include:

1. the purchase email address;
2. order/reference ID from your receipt;
3. purchase date and amount;
4. reason for refund;
5. relevant screenshots or evidence (if available).

3. Eligibility Guidelines

We review requests in good faith and case by case. Refunds are generally more likely to be approved when:

• there is a duplicate charge;
• there is unauthorized or fraudulent billing evidence;
• a technical failure prevented delivery of paid service and could not be remediated;
• a billing or entitlement error caused you to be charged without receiving the purchased access;
• required by applicable consumer protection law.

4. Non-Refundable or Limited Cases

Unless required by law, refunds may be denied or limited where:

• the service has already been fully delivered or substantially consumed;
• purchased points, credits, or subscription entitlements were already used for generation or materially consumed;
• purchased top-up points were delivered to the account and the issue is not attributable to our failure to provide or maintain the purchased service;
• subscription-issued monthly point grants were delivered according to the subscription plan and the issue is not attributable to our failure to provide or maintain the purchased service;
• a request was rejected after acceptance for processing because your prompt or supplied media violated our Terms or an integrated provider's content policy for sexually explicit, pornographic, or comparable adult-prohibited content, and the reserved points were finalized as consumed;
• closed-beta promotional grants, invite-only beta credits, or other no-charge temporary beta entitlements were provisioned to the account;
• the request relates to provider-side output dissatisfaction alone after successful delivery, unless a technical failure also occurred;
• abuse, fraud, policy evasion, charge-dispute abuse, or Terms violations are involved;
• repeated charge-dispute behavior is detected;
• insufficient purchase evidence is provided.

5. Subscriptions and Cancellation

• You may cancel a subscription at any time to prevent future billing cycles.
• After sign-in, customers may use the account billing surface and hosted billing customer portal, where available, to manage renewal status or billing details.
• Cancellation does not automatically create a retroactive refund for already billed periods, except where required by law or approved under this policy.
• Subscription-issued points may accumulate, but each monthly grant expires automatically at the end of the sixth calendar month counted from its grant month.
• Invite-only Closed-Beta registration grants, where offered, carry the disclosed temporary beta entitlement and disclosed one-time beta credit balance for one month unless we clearly disclose a different period.
• If cancellation takes effect and residual subscription-issued or support/manual credits remain, the account falls back to the Basic tier while those balances remain spendable.
• Purchased top-up points do not expire by default and keep Creator-tier access while spendable purchased top-up balance remains, unless a live subscription tier is higher.
• Closed-Beta registration-grant balances are temporary, non-transferable beta balances. They are not a purchased cash-equivalent product, expire when the beta grant period ends or the balance is fully consumed, and do not create a continuing paid entitlement after the beta grant ends.
• If no active subscription exists and no spendable points remain, no paid membership entitlement remains active.

5A. Failed Generation Requests and Automatic Point Restoration

• Point-backed requests reserve points when the request is accepted for processing.
• If a request succeeds, the reserved points are finalized as consumed.
• If a request fails terminally, is canceled, or times out before successful completion, the reserved points are automatically restored to the account.
• If a request is rejected after acceptance for processing because your prompt or supplied media violates our Terms or an integrated provider's content policy for sexually explicit, pornographic, or comparable adult-prohibited content, reserved points may be finalized as consumed instead of automatically restored.
• Automatic restoration of reserved points for a failed request is the primary remedy for that failed generation event and does not, by itself, create an additional cash refund right.

6. Processing Timeline

If approved, refunds are issued to the original payment method.

• Card refunds usually settle within 3 to 5 business days after processing.
• Some payment methods may have method-specific limits and windows controlled by payment providers.

Actual posting time depends on the payment network, payment provider, and issuing bank.

7. Chargebacks and Payment Disputes

Before filing a chargeback, contact us at billing@genxy.app so we can review and resolve quickly.

Where a chargeback is opened, we may limit account features while the dispute is under review, preserve relevant transaction and usage evidence, and respond to the payment provider or Merchant of Record with the records reasonably necessary to investigate the dispute.

8. Consumer Rights

Nothing in this policy limits mandatory rights under applicable consumer law.

9. Contact

Operating entity: Meaningful Creations Inc.

Refund and billing support:

• billing@genxy.app