Support contact

How to reach support.

For account, billing, workspace, result, or companion-integration questions, submit the intake form below or use the published email channels listed at the end of this page.

Account Billing Discord companion

Support intake

Account, billing, workspace, and companion issues route here.

The page stays utility-first, but now has a clearer form-vs-channel split.

Response window

within 2 business days

Published support mailboxes remain visible below the form so the page can be used either as intake or as a directory.

Submit a support request

Use your account email so the team can match your question to account history and billing activity. If the issue happened through an optional Discord companion flow, also include your Discord handle.

What to include

Include your order reference, account email, and relevant screenshots so support can verify billing and fulfillment status quickly. If the issue happened through an optional Discord companion flow, also include your Discord handle.

Billing questions: include purchase date, plan/package, and checkout reference if available.
Discord companion issues: include the server/channel context and the command that failed.
Refund or policy requests: include the reason and any prior support ticket references.

Published support channels

Operating entity: Meaningful Creations Inc.
General support: support@genxy.app
Billing and refunds: billing@genxy.app
Billing self-service after sign-in: account billing surface and hosted customer portal.
Privacy requests: privacy@genxy.app
Legal notices: legal@genxy.app
Security reports: security@genxy.app
Abuse reports: abuse@genxy.app
Copyright notices: copyright@genxy.app
Expected response window: within 2 business days