Next handoff
Verify entitlement, balance, and workspace access before the first request.This keeps the post-payment path aligned with the web-first product boundary.
Checkout complete
Payment received. Continue to account activation and usage.
Your purchase has been accepted by the billing checkout flow. Next, sign in on the web app and confirm your paid plan tier, balance, and workspace access.
Next steps (Web app first)
- Keep your receipt/order reference for support verification.
- Sign in to verify your access, billing status, and available balance from the account surface.
- Open the workspace to start image, video, or `/voice` (generic text-to-speech) jobs.
- Monitor recent jobs from your signed-in web library and account activity surfaces.
- If you also use Discord, companion commands and notifications remain available where supported.
Common issues right after checkout
- Paid but no access: sign in again and wait briefly if entitlement sync is still processing.
- Workspace unavailable: confirm your signed-in session and try the account workspace again.
- Insufficient points warning: purchase top-up points or wait for the next subscription point grant if your plan is still active.
Delays, cancellations, and refunds
- Provider-side delays can cause longer completion times even when payment is successful.
- Cancellation prevents future renewals; residual subscription/manual balances fall back to Basic, while top-up-only balances keep Creator access while spendable.
- After sign-in, the account billing surface can open the hosted billing customer portal for subscription management.
- Approved refunds usually settle in 3 to 5 business days (see Refund Policy）。
Need help?
For payment or fulfillment issues, contact support and include your receipt reference, account email, and the approximate time of your last request. If the issue happened through an optional Discord companion flow, also include your Discord handle. Support email: support@genxy.app。Billing email: billing@genxy.app。